Palms Property Management

We market your vacant units for maximum exposure on both paid and unpaid residential internet sites. Large leasing banners are put up for drive by traffic. Leasing traffic is closely monitored for the best effective marketing.

Extensive screening is conducted on all applicants including credit, eviction and criminal background checks as well as income and employment verification to procure the best qualified tenants. Lease signing and move in funds are streamlined with online signings and online payments.

Move-in and move-out evaluations are completed to document the condition of the property for security deposits. Routine property visits are conducted, with photos, to document the condition of the exterior and interior of the property. This is important to rectify any maintenance issues that tenants do not report.

We have in-house maintenance to complete repairs quicker and to better control costs. We also have a vast network of licensed vendors that give us priority service. Tenants notify us of maintenance requests using their online portal, emailing or calling us. Tenant maintenance records are meticulously maintained.

We have an after-hours maintenance emergency line to take care of true emergencies. If there’s fire, flood or blood, we will respond immediately.

Once a tenant vacates a rental, we have the ability to quickly turn units to make them rent ready using both in-house maintenance and vendors.

We make it a priority to collect rent as quickly as possible. Tenants have multiple ways to pay rent including online via their portal to pay by e-check (free of charge), credit card and debit card, with cash at 7-11 or CVS with their unique electronic barcode payslip, mailing payment or dropping off their payment in our drop box.

We know the rental market, what market rents should be and we stay on top of rental increases. However, we believe rental increases is an art, not a science and one size does not fit all here. Rents should be increased to keep up with rising costs. However, careful consideration is given to specifics of the condition of the rental(s) and relevant economic factors.

We are experienced working with applicants with Housing Choice Vouchers from the Housing Authority of the City of Los Angeles (HACLA), the Los Angeles County Development Authority (LACDA) Glendale housing section 8 program, Pasadena department of housing and other municipality section 8 programs.

In the unfortunate event an eviction needs to be filed, we will handle the process from start to finish to get back possession of the rental as quickly as possible.

Detailed accounting records are maintained. Monthly financial statements, invoices and shared documents are available in your owners portal 24/7. We’ll provide you and your tax preparer with year-end financial statements.

We’ll prepare an operating budget whether it’s for your single family residence or multi-family property.

We’ll provide your lender with quarterly/annual debt compliance reporting.

We track your property and general liability insurance expiration and will obtain renewal quotes.

We utilize a master renters insurance policy with the management company as the named insured and add renters as additional insured. This is part of our resident benefits package. Why is this important and how does this offer you protection as the property owner? If a renter causes accidental damage from fire, water and certain other perils, the renters insurance policy may pick up the claim instead of having to file a claim on your property insurance. Other included coverages are personal contents, medical and hotel stays.

We manage both rent control and non-rent control properties throughout Palms and different municipalities and are experienced with Palms rent control (RSO) and rent control ordinances of surrounding cities. We have a network of tenant landlord attorneys we work with.

Every tenant has an online portal where they can pay rent free of charge, schedule automatic payments, view their ledger and submit maintenance requests with photos.

We provide you with an owners portal to view your financial statements, invoices and shared documents 24/7.

We market your commercial units for maximum exposure on both paid and unpaid commercial internet sites. Large leasing banners are put up for drive by traffic. Leasing traffic is closely monitored for the best effective marketing.

Extensive screening is conducted on all applicants including credit, eviction and criminal background checks as well as income and employment verification to procure the best qualified tenants. Lease signing and move in funds are streamlined with online signings and online payments.

We will negotiate the terms of the lease with the prospective tenant including any needed tenant improvement allowances.

We will seek personal guarantees on commercial leases.

We will monitor tenant improvements and ensure improvements requiring permits are conducted by licensed vendors.

We will prepare lease abstracts summarizing the key terms of the commercial lease.

We will track rent escalations through the commercial lease term and ensure the tenant is aware of upcoming rent increases.

We will prepare quarterly and/or annual CAM (common area maintenance) reconciliations.

Routine property visits are conducted, with photos, to document and monitor the exterior of the property. This is important to rectify any maintenance issues that tenants do not report.

We make it a priority to collect rent as quickly as possible. Tenants have multiple ways to pay rent including online via their portal to pay by e-check (free of charge), credit card and debit card, with cash at 7-11 or CVS with their unique electronic barcode payslip, mailing payment or dropping off their payment in our drop box.

In the unfortunate event an eviction needs to be filed, we will handle the process from start to finish to get back possession of the rental as quickly as possible.

Detailed accounting records are maintained. Monthly financial statements, invoices and shared documents are available in your owners portal 24/7. We’ll provide you and your tax preparer with year-end financial statements.

We’ll prepare an operating budget for your commercial property.

We’ll provide your lender with quarterly and/ or annual debt compliance reporting.

We track your property and general liability insurance expiration and will obtain renewal quotes.

We’ll track tenant liability insurance policies to ensure policy limits meet the lease requirements and policies are renewed and kept up to date.

We provide you with an owners portal to view your financial statements, invoices and shared documents 24/7.